The user experience of a product changes over time. The issues that are foregrounded vary as the product is used for a longer time, and often it is a good user experience in the long term that makes a loyal customer. Our long-term user experience study lets you know what users think of your product after the first thrill. We offer in-depth information on the user environment and the effects of learning and time on the product’s user experience.
Benefits
- You gain understanding of how users’ needs, habits and practices regarding your product change during the product’s lifecycle.
- You can see which functionalities make the product interesting and important to its users in actual use.
- You get information on how the product functions as part of the everyday life of users.
- Your view is not limited to a single evaluation or study.
- You get information on how different lifecycle factors influence the user experience.
- You get information on the effect that the social context and other products used along with your product have on the user experience.
Results
- Recommendations for planning the next product or version.
- Real-life examples of how your product is used.
- An evaluation of the most important functionalities of your product that contribute to a good user experience in actual use.